OIM Orthopedic Engineering


1. Delivery times

All orders placed during the week (Monday to Friday) until 10 am will usually be sent the same day or within a maximum of 3 working days. The date of final delivery depends on the courier provider or postal services, usually 1 to 2 working days after we have shipped the order.

For products that are not in stock or are delivered to order, the delivery time is expected to be 10–21 working days, after receipt and approval of the order. The buyer will be notified of the delivery time by e-mail and/or telephone.

The customer pays the delivery costs when paying for the ordered products in the online store

Upon receipt of the delivered goods, you will receive a delivery note with all the information in accordance with the terms of sale published on the website. We will send you an invoice via email at a later date.

The costs of packing and packaging are covered by the online store.

The seller is not responsible for delays by the postal service provider or for damage to the packaging.

The subscriber should inspect the received goods immediately and, in case of any damage, contact the postal service provider to draw up a report on the damage to the consignment together with the subscriber.

We reserve the right to extend the delivery time due to technical or other errors in the process. In this case, we undertake to inform the client accordingly.

If we have not sent you any purchase notification and more than 5 working days have passed since the order was placed, please inform us via e-mail or via telephone number 02 621 08 20.


2. Delivery

The contractual partner for the delivery of shipments is Post of Slovenia. The mentioned courier service delivers the purchased product to you in the morning.


3. Personal collection

You can also pick up the ordered goods in stock in Maribor, Preradovičeva 26 on Monday between 8 am and 3 pm, Wednesday and Thursday between 12 pm and 7 pm. Mandatory announcement of collection at the location. Products must be picked up within 5 working days from the date of the order. If the buyer does not take over the order within the specified period, we cancel it.